This could be due to an address that is temporarily undeliverable or entered incorrectly.

Kindly reach out to us at sales@higianna.com with your order number, and we’ll be happy to assist you further.

This may happen if the payment method was declined. If the payment has been deducted from your account, it should be refunded within a few days.

We can only cancel or amend orders that have not yet been processed. Please contact us at sales@higianna.com, and we'll do our best to assist you.

Changes can only be made if the order has not been processed yet. Please contact us at sales@higianna.com, and we will do our best to assist you.

Unfortunately, we do not offer exchanges currently.

Unfortunately, due to warehouse reorganization, next-day delivery service is temporarily unavailable.

Please visit our shipping & delivery for more details.

We aim to dispatch all orders within 48 hours for weekday orders. Weekend orders are processed and dispatched the next working day. You will receive a dispatch confirmation via email when your order has been sent from our warehouse.

Please visit our shipping & delivery for more details.

You will receive a dispatch email once your order has been shipped. If you haven’t received it, please check your junk or spam folder.

Yes, we offer worldwide shipping.

To ensure eligibility for a refund, please ensure returned items meet the following conditions:

• Unworn and unwashed

• No marks from makeup, fake tan, or body lotions

• All tags attached

• Shoes only tried on indoors with no signs of wear

For more details, please refer to our return policy. We aim to provide clear and thorough information to improve trust and ensure a seamless experience. If you have any questions, feel free to reach out!

You have 30 days to return any unwanted items, starting from the day you receive your order.

Unfortunately, we do not offer student discounts as we already have existing discounts available on our website.

There is no estimated restock date, as items may be restocked daily. Please follow us on Instagram @higianna_official for updates.

Your details are kept confidential and stored in compliance with data protection and anti-spam regulations. For more information, please refer to our privacy policy.

You can contact us directly at sales@higianna.com.