My Account
1. It won't let me sign in.
Please check if you have registered on our website or if you signed in as a guest when placing your order.
2. I have forgotten my username and password.
If you are already registered on the site and have forgotten your password, you can go to
My Account at the top of the website, click on the "Forgot your password" link and enter your email address to reset your password.
3. Does the price shown include VAT?
All prices on the Website include VAT, but your invoice will show the VAT breakdown. VAT is already included in the displayed price on the website.
Delivery
1. Do you offer next-day shipping?
No, unfortunately, due to warehouse reorganization, next-day delivery service is temporarily unavailable.
Please visit our delivery & shipping for more details.
2. When will I receive my order and how is it sent?
We aim to dispatch all orders within 48 hours for weekday orders. Weekend orders are processed and dispatched the next working day. You will receive a dispatch confirmation via email when your order has been sent from our warehouse.
Please visit our delivery & shipping for more details.
3. How will I know my order has been dispatched?
You will receive a dispatch email. If you have not received this, please check your junk/spam mail.
4. Do you ship worldwide?
Yes, we ship worldwide.
Return & Refund
1. What is your returns policy?
Please ensure returned items meet the following conditions for a refund:
- Unworn and unwashed
- No marks from makeup, fake tan, or body lotions
- All tags attached
- Shoes tried on indoors with no signs of wear
Please visit our return policy for more details.
2. How long do I have to return?
You have 30 days to return unwanted items from the day you receive your order.
Orders
1. It won't let me place an order.
This may be due to an address that is temporarily unable to deliver or filled in incorrectly.
2. My order is faulty/missing an item/wrong item sent. What should I do?
3. My order has not been processed but payment has still been taken.
This may occur if the payment method is declined. If payment was deducted from your account, it will bounce back within a few days.
4. Can I cancel my order?
We can only cancel/amend orders that have not been processed. Contact us via email, and we will try to accommodate your request.
5. Can I make changes to my order? (E.g., Address, Size)
Changes can be made only if the order has not been processed. Contact us via email, but we cannot guarantee changes will be made.
6. Do you have an exchange service?
Unfortunately, we do not offer exchanges. Please return your item(s) and reorder for a replacement.
General
1. Do you accept student discount?
No, we do not offer student discounts due to existing discounts on our website.
2. An item is out of stock, when will you restock it?
There is no estimated restock date as items can come back daily. Please check our Back In Stock category.
3. Are my details kept private?
Your details are not shared and are stored following data protection and anti-spam legislation. Refer to our privacy policy for more details.
4. What shall I do if I have any queries/problems?
