Privacy Policy

Section 1 - What do we do with your information?

When you make a purchase from our store, we gather personal information you provide, including your name, address, and email address, as part of the buying and selling process. Additionally, as you browse our store, we automatically receive your computer’s internet protocol (IP) address to gather information about your browser and operating system. With your consent, we may send you emails or SMS about our store, new products, and other updates. By providing your permission, you agree to receive SMS from our partner sites and selected third parties. You have the option to opt-out at any time.

Section 2 - Consent

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for delivery, or return a purchase, we assume that you consent to us collecting and using that information for the specific purpose stated. If we require your personal information for a secondary purpose, such as marketing, we will either ask you directly for your explicit consent or provide you with the opportunity to decline.

How do I withdraw my consent?

If you decide to change your mind after opting in, you have the right to withdraw your consent for us to contact you or continue collecting, using, or disclosing your information at any time. You can do this by contacting us at admin@higianna.com or by mailing us at

FLAT C, 23/F, 315-321 Lockhart Road, Wan Chai.

Section 3 - Disclosure

We may disclose your personal information if required by law or if you violate our Terms of Service.

Section 4 - Shopify

Our store operates on the Shopify Inc. platform, which provides us with the online e-commerce platform necessary for selling our products and services to you. Shopify stores your data, including information from transactions, in their data storage, databases, and the general Shopify application. This data is securely stored on servers protected by firewalls.

Payment:

If you opt for a direct payment gateway to finalize your purchase, Shopify stores your credit card data. This information is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as necessary to complete your purchase transaction. Once the transaction is complete, your purchase information is deleted.

All direct payment gateways follow the standards set by PCI-DSS, managed by the PCI Security Standards Council. This is a collaborative effort involving brands like Visa, Mastercard, American Express, and Discover. PCI-DSS requirements ensure the secure handling of credit card information by our store and its service providers.

Section 5 - Third-party Services

In general, the third-party providers we utilize will only collect, use, and disclose your information to the extent necessary to facilitate the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies governing the information required for your purchase-related transactions. We recommend that you review their privacy policies to understand how your personal information will be handled by these providers.

It's important to note that some providers may be located in or have facilities located in a different jurisdiction than you or us. Therefore, if you choose to proceed with a transaction involving the services of a third-party provider, your information may be subject to the laws of the jurisdiction(s) where that provider or its facilities are located. For instance, if you're in Canada and your transaction is processed by a payment gateway in the United States, your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by our Privacy Policy or our website's Terms of Service.

Links

When you click on links within our store, you may be directed to external websites. It's important to note that we are not responsible for the privacy practices of these external sites. We encourage you to review their privacy statements to understand how your personal information will be handled on those sites.

Google Analytics:

Our store utilizes Google Analytics to provide insights into store visits and page views.

Section 6 - Security

To safeguard your personal information, we implement reasonable precautions and adhere to industry best practices to prevent its inappropriate loss, misuse, access, disclosure, alteration, or destruction. When you provide your credit card information, it is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption. While no method of transmission over the Internet or electronic storage is entirely secure, we comply with all PCI-DSS requirements and adopt additional widely accepted industry standards.

Section 7 - Cookies

Below is a list of cookies that we utilize on our website. We've provided this list to enable you to decide whether you wish to opt-out of cookies or not.

• _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
• _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
• _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
• cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
• _secure_session_id, unique token, sessional
• storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
• PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where

Section 8 - Age of Consent

By using this website, you confirm that you are either of the legal age of majority in your state or province of residence, or that you have obtained the necessary consent from a parent or legal guardian to permit any minor dependents to use this site.

Section 9 - Changes to This Privacy Policy

We reserve the right to update and modify this privacy policy periodically. Any changes or clarifications will become effective immediately upon being posted on the website. In the event of material changes to this policy, we will notify you here to ensure you are informed about the information we collect, how we use it, and any circumstances under which we may disclose it. If our store undergoes acquisition or merger with another company, your information may be transferred to the new owners to facilitate continued product sales to you.

Questions and Contact Information

If you wish to access, correct, amend, or delete any personal information we have about you, register a complaint, or obtain more information, please contact our Privacy Compliance Officer at sales@higianna.com or by mail at:

higianna.com
Re: Privacy Compliance Officer
FLAT C, 23/F, 315-321 Lockhart Road, Wan Chai